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Opinions

If you take public transport, you better speak French

Graphic by Jennifer Kwan.

Living in Quebec, for better or worse we have become used to seeing ridiculous posters on walls that say “In Quebec, we speak only French,” hearing people say, “go back to your country” or even seeing services being refused to English-speaking civilians.

However, when all of these things were done jointly by employees of one specific public company, it raises concern about our society; especially when that company is the the Société de transport de Montréal.

The STM has been under some intense public scrutiny in the past few months. Not because of their slow service or growing prices, but for abusing a certain nonexistent power they think they have as a French public company.

Now, it is true that under Quebec’s controversial Bill 101, companies aren’t required to insist their employees know any language other than French. But as a public company in a bilingual country, it is absolutely preposterous that we have heard of so many cases in which people in Montreal can’t be served in English.

As a trilingual Montrealer of Greek origin reading about such incidents at the STM, I can’t help but shudder at what our society has come to. In a free and democratic society like Canada’s, people still frown on each other over the language they speak. An STM worker allegedly went as far as allegedly flipping off 23-year-old commuter Mina Barak when she spoke to the employee in English.

These incidents, especially in the STM, have the older generations buzzing, saying how it reminds them of when the Parti Québécois first emerged into Quebec politics.

“I feel like it’s the René Lévesque era all over again,” said Jacqueline Corbie, a 69-year-old retiree. “It’s saddening to hear about these incidents weekly.”

“The STM is a joke,” said Helen Merkouris, a 45-year-old also born in Quebec. “It’s so frustrating to see this happening and not be able to do anything about it.”

Quebec has come a long way since then. These incidents, however, have been frequent in the STM for quite some time now.

Marvin Rotrand, vice-president of the STM, has been speaking to many news agencies about these incidents. He said that the STM would look at these incidents and investigate further and told Global news that the incident involving violence “will be discussed at the board meeting next month.” Similarly, when an unofficial sign was put up in Villa-Maria metro last month by a teller that roughly translates to “In Quebec, we do things in French,” STM spokesperson Marianne Rouette told The Gazette that the employee “will be met [with] and if necessary, appropriate measures will be taken.” Needless to say, no measures have been taken, despite the STM saying that “by posting the sign, the [employee] expresses his personal political opinion, which is not acceptable to the STM.”

What does this all mean? It means that the STM is a public embarrassment. It means that these employees will continue working at the STM as if nothing happened. It’s sad to say that in a company like the STM, ignorant acts, acts of violence, and even potential racism, go unpunished. There’s only one word to describe what’s happening: disappointing.

It personally makes me sick to my stomach to think about it and until they start taking legitimate punitive actions against ignorant, politically-ignorant employees, incidents like these will keep surfacing, and the STM will keep making idiotic excuses for itself.

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Opinions

What exactly am I paying for?

Photo via Flickr

It’s our favourite time of year. The leaves are changing colours, midterms have just ended and winter break is in view. Last but not least, it’s time for the increase of public transit prices for Montreal commuters.

The Société de transport de Montréal recently announced the increase of monthly fees from $75.50 to $77.75. From this perspective, a $2.25 increase isn’t a big deal, but when you consider that this is its 12th time in the past decade that they’ve raised prices, it’s something to question.

Although the prices for regular separate tickets will remain the same, all the other options (which include monthly passes, week-long passes, etc.) will increase. Here is my concern: why should Montreal commuters pay more if we’re essentially getting the same poor service?

Marvin Rotrand, vice-chair of the STM, told CTV that riders can expect more service on some bus routes, hybrid buses, more bus lanes and “more priority signals where buses go through busy intersections.” Rotrand also said that we should expect more “real-time information” that passengers can access on their smartphones and an increase in capacity from 405 million in 2011 to 540 million in 2020.

The thing is, the STM has been promising things with every increase. Has the majority of that happened yet? No. The STM promised that there would be more buses and especially, buses on time, yet I end up waiting for a bus that never shows up or is 15 minutes late. I do understand that certain changes take time, but after a decade, you shouldn’t make promises if you can’t follow through.

Another good example is the Agence métropolitaine de transport, which I’m particularly familiar with. The Deux-Montagnes train line I take to school is the busiest train line of all. That train holds 900 seats, but according to AMT, during rush hour there are usually more than 1,800 people on board.

Every other train line has double-decker trains, and these lines aren’t even close to being as busy as the Deux-Montagnes line. It’s been years that the AMT has promised double-decker trains on this line, and none have arrived.

Customer service spokesperson of the AMT, Marianne Racine-Laberge, confirmed that the Deux-Montagnes line is the only one without double-decker trains. Laberge said that it’s because Deux-Montagnes is the only self-propelled electric train whereas the newly purchased double-decker trains can only be used with the new dual-mode (diesel/electric) locomotives.

So, why did they purchase new trains, knowing that the Deux-Montagnes train line wouldn’t be able to use them?
Similar to the STM, the AMT continually increases its fees. When I first started taking the train, my monthly pass was $77, now, less than 10 years later, I pay $118 monthly for the same exact service.

I’m pretty sure the service I get from the AMT doesn’t deserve $118. I can’t even begin to count the amount of times my train was late or never showed up, and I always stand because there’s never room.

If the STM and the AMT can start living up to their promises, I won’t have a problem with paying my fair share. If problems continue to be neglected and I’m still wondering if my train, metro or bus will ever show up, you better believe I’ll continue to complain.

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News

You’re not welcome aboard

Photo by Madelayne Hajek

Amanda Lenko was scared to walk far unaccompanied in the middle of the night.

Lenko, a third-year graphic design student at Dawson College, says she was refused service by a bus driver for the Société de transport de Montréal when she spoke English to him.

The STM provides a service for women who travel alone at night on buses in Montreal called ‘Between Stops.’ The service is offered on all bus lines, including all-night buses, to allow women who travel alone to ask to be let off in between certain stops. From Aug. 30 to April 30 the service starts from 7:30 p.m. and from May 1 to Aug. 29 beginning at 9:00 p.m..

In May, Lenko was on the 376 bus travelling alone at 1 a.m. when she asked in English to be let off in between stops. According to Lenko, the bus driver replied in French “No madame, here we speak French,” and refused to listen to her.

“Every time I talk to employees I always speak French,” said Lenko. “But it was this one time I spoke English and he didn’t listen to me.”

The bus driver dismissed Lenko’s request, letting her off instead at a designated bus stop that was out of her way.
Lenko says she was too shocked and afraid to argue with the employee.

She went on to say that every time she did speak French, she didn’t encounter problems with STM employees and while she didn’t file a complaint to the STM because she felt “it wasn’t a big deal at the time,” she now admits that she regrets not doing so.

The STM has been under fire recently for a slew of language-related incidents, including one from 23-year-old Mina Barak, who claims she was attacked by an employee at De La Savane Métro station. The incident began when an Opus machine accepted Barak’s money but did not issue her transit tickets in return.

In an interview with Global News, Barak said she was told to “go back to your country” and “in Quebec we only speak French” by the employee she approached for help.

Afterwards, Barak called the STM on her phone to file a complaint. When she spoke with the teller again, Barak claims that the STM worker gave her the middle finger. After Barak told the worker she was going to ensure her dismissal, the employee allegedly left the booth and forced Barak into a headlock.

In early October, a poster taped to the ticket booth at Villa Maria métro station garnered city-wide attention for its slogan that read: “In Quebec, we do things in French.”

In accordance with the Office de la langue française, the agency that administers the provisions of the provincial language law, customers or clients may ask in English for a service but under Bill 101, companies are not allowed to require employees to know a language other than French. While there are exceptions to this law, Montreal’s public transit authority is not required to offer bilingual services.

However due to the violent nature of Barak’s encounter with an employee, the STM Vice-chair Marvin Rotrand told Global News that “the issue will be discussed at the STM’s board meeting next month.”

For some, unilingual services create an unnecessary divide for residents of Montreal.

Léonard Leprince, a first-year political sciences student at Concordia University, said that it was disappointing that “jobs in the field of customer service aren’t encouraged to have bilingual employees.”

Emma Ronai, a first-year International development and African studies student at McGill University, said that she chooses to speak French because “she didn’t want to hear the STM’s drama” and due to the fact she knows English friends who have been harassed.

Furthermore, Ronai emphasized that the Agence métropolitaine de transport also possess language barriers. One line in particular, the Deux-Montagnes train line announces important messages on their intercoms solely in French. Many commuters have complained that they don’t understand what is being said, similar to when the STM announcements are solely issued in French.

“If you’re paying for the service, you should know what is going on. We’re not talking about learning Chinese, Spanish or Swahili to please a tiny percent of users, we’re talking about an official language, which has been recognized by law,” Ronai said.

With files from Kalina Laframboise

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